At The Mug Spot, customer satisfaction is our top priority. We aim to ensure every order meets your expectations. Below is our policy regarding returns, refunds, and exchanges.

Defective or Damaged Items
If your item arrives damaged, faulty, or with a production error, please notify us within 7 days of receiving your order.

To help us resolve your issue quickly, please provide:

A clear photo showing the defect or damage

Your order number and a brief description of the problem

Once verified, we’ll offer a replacement or refund at no additional cost.

Incorrect Items
If you received the wrong item, please contact us as soon as possible with a photo of the item and your order number. We will ensure the correct item is sent or provide a refund.

Returns for Other Reasons
Due to the nature of our product line, we are unable to accept returns or exchanges for reasons such as:

Change of mind

Dislike of design or color after purchase

Please review all product details carefully before placing your order.

Refunds
Refunds are issued only for items that are defective, damaged, or incorrect as described above.
Once approved, refunds will be processed within 7 business days back to the original payment method.

Shipping Costs
Non-refundable: Shipping costs are not refundable unless the return is due to our error.

Replacements: If your issue qualifies, we’ll cover the shipping cost for any replacement item.

Ineligible Returns
We cannot accept returns for:

Items that have been used, washed, or altered

Items returned without prior communication within the 7-day notification period

How to Start a Return
To report a problem with your order, please email us at info@mugspot.com.au with:

Your order number

A photo and description of the issue

We’ll respond with the next steps.

Contact Us
If you have any questions or need assistance, don’t hesitate to reach out:

The Mug Spot
Email: info@mugspot.com.au
Website: www.mugspot.com.au