At The Mug Spot, customer satisfaction is our top priority. We aim to ensure every order meets your expectations. Below is our policy regarding returns, refunds, and exchanges.

Defective or Damaged Items
If your item arrives damaged, faulty, or with a production error, please notify us within 7 days of receiving your order.

To help us resolve your issue quickly, please provide:

• A clear photo showing the damage or defect

• Your order number and a brief description of the problem

Once verified, we’ll offer a replacement or full refund, and we’ll cover the return shipping cost.

Incorrect Items
If you received the wrong item, please contact us as soon as possible with a photo of the item and your order number. We will ensure the correct item is sent or provide a refund.
We will cover the return shipping.

Change of Mind
We accept change-of-mind returns within 30 days of receiving your order.

To be eligible:

• The item must be unused and in its original packaging

• The customer is responsible for return shipping

Once we receive and inspect the item, we’ll process your refund to the original payment method within 7 business days.

Refunds
Refunds are issued for items that are defective, damaged, incorrect, or returned under our change-of-mind policy.
Once approved, refunds will be processed within 7 business days back to your original payment method.

Shipping Costs
We offer free shipping on all orders.

Return shipping is only covered if the return is due to our error (damaged, defective, or incorrect item).
For change-of-mind returns, return shipping is the buyer’s responsibility.

Ineligible Returns
We cannot accept returns for:

• Items that have been used, washed, or altered

• Items returned without prior communication within the specified return window

How to Start a Return
To report a problem with your order or to initiate a return, please email us at info@mugspot.com.au with:

• Your order number

• A photo and brief description of the issue (if applicable)

We’ll respond with the next steps and return instructions.

Contact Us
If you have any questions or need assistance, don’t hesitate to reach out:

The Mug Spot
Email: info@mugspot.com.au
Website: www.mugspot.com.au