At The Mug Spot, we’re proud to offer free standard shipping Australia-wide on all orders—no minimum purchase required.

Where We Ship

We currently only ship within Australia. At this time, we do not offer international shipping.

Processing Time

Orders are typically processed and dispatched within 1–3 business days. Most products are ready to ship immediately. Customised items may take up to 3 business days to prepare before dispatch. Processing times may vary slightly during peak seasons or holiday periods.

Estimated Delivery Time

Standard delivery times within Australia are typically:

• Metro areas: 3–6 business days
• Regional areas: 5–9 business days

Please allow extra time for remote locations or during public holidays.

Shipping Carriers

We use trusted local carriers such as Australia Post and Sendle to ensure reliable delivery.

Tracking

Once your order is shipped, you’ll receive a confirmation email with tracking details so you can follow your delivery every step of the way.

Missing or Delayed Orders

If your order hasn’t arrived within the expected timeframe, please contact us at info@mugspot.com.au, and we’ll be happy to assist.