🔐 Privacy Policy
At The Mug Spot, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website or make a purchase.
📋 Information We Collect
We may collect the following types of personal information:
- Personal Identification Information: Name, email address, phone number, shipping address, and order details.
- Non-Personal Information: Browser type, IP address, device information, and website usage data collected through analytics tools.
🔄 How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Communicate order updates and respond to enquiries
- Improve our website, products, and customer experience
- Send transactional emails and occasional promotional updates (you can unsubscribe at any time)
- Comply with legal and regulatory obligations
🍪 Cookies
Our website uses cookies to improve your browsing experience. Cookies are small data files stored on your device that help us remember preferences and enhance functionality. You can disable cookies through your browser settings, although some features may not function properly.
📊 Analytics & Advertising
We may use third-party tools such as Google Analytics, Google Ads, and Meta (Facebook/Instagram) to understand user behaviour and improve our marketing. These tools may use cookies and similar technologies to collect anonymised data about how you interact with our website.
This helps us deliver relevant ads and improve your shopping experience. You can manage or disable cookies through your browser settings.
🛡️ Data Protection
We take appropriate technical and organisational measures to protect your personal data. All transactions are processed through secure, third-party payment gateways, and sensitive payment information is never stored on our servers.
Your information may be processed securely using trusted third-party services, which may be located outside Australia. We ensure these providers meet appropriate data protection standards.
Customer data shared with our order fulfilment and delivery partners (such as name and shipping address) is used solely for completing your order.
🤝 Sharing Your Information
We only share your information with trusted third parties where necessary to:
- Process payments
- Fulfil and deliver orders
- Operate our website (hosting, analytics, and services)
We do not sell, rent, or trade your personal information.
🧾 Your Rights
You have the right to:
- Access the personal data we hold about you
- Request corrections to your information
- Request deletion of your data (subject to legal obligations)
- Unsubscribe from marketing communications at any time
To exercise these rights, contact us at info@mugspot.com.au.
🔗 Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies before providing personal information.
📦 Order Fulfilment Partners
Some products may be produced and shipped through trusted fulfilment partners within Australia. These partners receive only the necessary information required to complete your order.
📅 Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.
Effective Date: Updated 2026
📬 Contact Us
If you have any questions, please contact us:
The Mug Spot
📧 info@mugspot.com.au
🌐 www.mugspot.com.au
