📌 Frequently Asked Questions (FAQ)
🚚 Do you offer free shipping?
Yes! We offer free standard shipping Australia-wide on all mugs, water bottles, and drinkware — no minimum spend required.
Some specialty items may be available for delivery within Australia only. Any delivery limitations will be clearly noted on the product page.
📦 Where do you ship from?
We are proudly based in Narre Warren South, VIC, Australia, and all orders are shipped from within Australia.
🌍 Do you ship internationally?
We currently ship to Australia and New Zealand from this store.
Some specialty products may be available for delivery within Australia only.
For other regions, please visit our international stores:
🇺🇸 USA & Canada – mymugspot.com
🇬🇧 UK & EU – themugspot.co.uk
Visit the store closest to your location for faster delivery and region-specific designs.
⏱️ How long will my order take to arrive?
Most orders are delivered within:
Metro areas: 3–6 business days
Regional areas: 5–9 business days
You’ll receive tracking details once your order is dispatched.
🛠️ How long does it take to process my order?
Orders are typically processed within 1–3 business days.
Customised products may take up to 3 business days to prepare before dispatch.
☕ Are your mugs dishwasher and microwave safe?
All our white ceramic mugs are microwave and dishwasher safe.
Our colour-handle mugs are microwave safe, but we recommend hand washing to preserve the vibrant finish.
🏕️ Are enamel camping mugs dishwasher or microwave safe?
Enamel camping mugs are designed for outdoor use and durability.
They are not microwave safe, and hand washing only is recommended.
💧 Are your water bottles dishwasher safe?
Our stainless steel water bottles are hand wash only to preserve the print quality and insulation performance.
They are not suitable for microwave use.
🌡️ How long do water bottles keep drinks hot or cold?
Our double-wall stainless steel water bottles keep drinks cold for up to 24 hours and warm for up to 12 hours, making them perfect for daily use, travel, or outdoor activities.
🎁 Are water bottles suitable as gifts?
Absolutely! Our water bottles make great gifts for birthdays, work, school, and everyday use. Stylish, practical, and built to last.
💡 Want a design switched between products?
Just leave a note at checkout or email us at info@mugspot.com.au — we’re happy to help where possible.
🎨 Can I customise a product with a name or message?
Yes! We offer customisation on select products. Simply follow the instructions on the product page.
🔁 What is your return policy?
We accept change-of-mind returns within 30 days of delivery, provided the item is unused and in its original packaging.
Customised or personalised items are not eligible for change-of-mind returns.
If your item arrives damaged or incorrect, please contact us within 7 days with a photo, and we’ll arrange a replacement or refund.
📬 How can I contact you?
You can reach us anytime via:
Email: info@mugspot.com.au
Contact page: mugspot.com.au/contact
🧊 What products do you offer?
We offer a range of products including mugs, stainless steel water bottles, stubby coolers, and wall calendars.
Our water bottles are insulated, BPA-free, and available in multiple sizes — perfect for everyday use or gifting.
