🚚 Shipping Policy
At The Mug Spot, we aim to deliver your order quickly, safely, and with complete transparency. Enjoy reliable shipping across Australia on all our products, including mugs, drinkware, stubby coolers, and stainless steel water bottles.
🇦🇺 Where We Ship
We currently ship Australia-wide.
Some specialty or oversized items may have specific delivery conditions, which will be clearly noted on the product page.
⏱️ Processing Time
- Most orders are processed within 1–3 business days
- Customised or personalised items may take up to 3 business days to prepare
- Processing times may vary during peak periods and public holidays
💰 Shipping Costs
We offer FREE standard shipping Australia-wide on most orders.
- Any applicable delivery fees will be clearly shown at checkout
- No hidden costs — what you see is what you pay
🚛 Estimated Delivery Time
Delivery times are estimates and may vary depending on your location and carrier conditions.
- Metro areas: 3–6 business days
- Regional areas: 5–9 business days
We work with trusted fulfilment partners within Australia to ensure fast and reliable delivery.
📮 Shipping Carriers
We use trusted Australian carriers such as Australia Post, Sendle, and Aramex to deliver your orders safely.
The carrier used may vary depending on your location and product type.
🔍 Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking details so you can monitor your delivery.
📦 Multiple-Item Orders
If your order includes multiple items (such as mugs, drinkware, or water bottles), they may arrive in separate shipments to ensure safe and efficient delivery. Each shipment will have its own tracking details.
⚠️ Delivery Notes
- Delivery times may be affected by carrier delays or peak periods
- Minor production or fulfilment delays may occasionally occur during peak seasonal periods such as Christmas and major sales events
- We are not responsible for delays once the order has been handed to the shipping carrier
- Please ensure your shipping details are correct at checkout
📞 Contact Us
The Mug Spot
📧 info@mugspot.com.au
🌐 www.mugspot.com.au
